Concierge Plan
White-glove IT for established businesses. Everything in Essential and Complete, plus unlimited on-site support, 24/7 SOC monitoring, cloud migration, and compliance management — your complete technology partner.
Included from Essential
Foundation Services
All 10 core services from the Essential plan.
Remote Support
Fast, secure remote access to resolve issues without disrupting your workflow.
Proactive Maintenance
Scheduled OS patches, application updates, disk cleanups, and performance tuning.
AI-Powered Monitoring
Continuous intelligent monitoring using machine learning to detect anomalies and predict failures.
Endpoint Security & Antivirus
Enterprise-grade endpoint protection with real-time threat detection and automatic quarantine.
Firewall Management
Configuration, monitoring, and maintenance of your firewall including rule management and traffic analysis.
Vulnerability Assessments
Regular scanning to identify security weaknesses with detailed reports and prioritized remediation.
Microsoft 365 Integration
User provisioning, license management, security configurations, and ongoing optimization.
Secure Cloud Backup
Critical business data backed up securely to the cloud with encryption at rest and in transit.
Asset Tracking & Warranty Handling
Complete visibility into every technology asset, warranty expirations, and refresh cycle planning.
Vendor & Hardware Management
Single point of contact for all your technology vendors.
Included from Complete
Enhanced Services
All 5 additional services from the Complete plan.
Onsite Support (3 Visits/Month)
Hands-on field technician support for hardware, networking, and infrastructure work at your location.
24/7 Help Desk Support
Around-the-clock help desk staffed by experienced technicians via phone, email, and portal.
Automated Phishing Simulations
Realistic phishing campaigns to test and train employees with detailed analytics and follow-up training.
Automated Backups & Rapid Recovery
Fully automated backup schedules with rapid restore capabilities to minimize downtime.
IT Project Management
Dedicated project management for major IT initiatives — office moves, upgrades, migrations, and rollouts.
Top-Tier Services
4 premium services available only with Concierge — the highest level of IT partnership we offer.
Managed IT Support
Unlimited Onsite Support
No caps, no counting visits. Our field technicians are available whenever you need hands-on help — hardware failures, office moves, infrastructure upgrades, emergency dispatch. Concierge means we're there as often as you need, no questions asked.
Cybersecurity
24/7 SOC Threat Monitoring
A dedicated Security Operations Center watches your environment around the clock. Trained analysts monitor for threats in real time, investigate alerts, and respond to incidents immediately — providing enterprise-level security oversight that stops breaches before they start.
Cloud & Backup
Cloud Migration & Optimization
Full-service cloud migration planning and execution. We assess your current environment, design the target architecture, migrate your workloads with minimal disruption, and continuously optimize your cloud spend and performance post-migration.
Strategic Asset Management
Compliance Management (PIPEDA/HIPAA)
Stay compliant with Canadian and international data protection regulations. We implement and manage the technical controls, documentation, audit trails, and reporting required for PIPEDA, HIPAA, and other regulatory frameworks relevant to your industry.
Essential Services
Complete Additions
Concierge Exclusive
Total Services Included
Who It's For
Established firms with 35+ users
Businesses that need a strategic IT partner, not just a support vendor
Organizations requiring the fastest response times and unlimited on-site presence
Companies in regulated industries needing PIPEDA/HIPAA compliance
Firms planning significant growth, cloud migration, or technology transformation
Ready to Get Started?
Get a custom quote for the Concierge plan tailored to your organization.
*Onsite support: unlimited visits included.
*After-hours support billed at $180/hour.
*Pricing is monthly. Fees exclude servers, backup devices, network equipment, third-party subscriptions, and project-based work.
*IT hardware is not included. We facilitate procurement through approved vendor partners.