Complete Plan
$65 / device / month
The most popular choice for growing businesses in the Kelowna and Okanagan region with 15 to 35 users. Everything in Essential, plus faster response times, on-site support, and advanced security.
Everything in Essential
The Complete plan builds on the full Essential foundation. You get every core service, enhanced with the features growing businesses need.
24/7 Help Desk Support
Round-the-clock access to our expert technicians, now with a faster 1-hour guaranteed response time for quicker issue resolution.
AI-Powered Monitoring
Continuous, intelligent monitoring of your entire IT environment. Our platform detects anomalies, predicts failures, and triggers automated remediation.
Remote Desktop Support
Instant remote troubleshooting and issue resolution. Our technicians connect directly to your team's devices to solve problems in real time.
Proactive Maintenance
Regular patching, updates, and system optimization performed on a scheduled basis to prevent issues before they impact your team.
Monthly System Health Reports
Comprehensive monthly reports covering system health, security posture, ticket analytics, and recommendations for continuous improvement.
Endpoint Security Essentials
Enterprise-grade antivirus, anti-malware, and firewall protection across every managed device in your environment.
What Makes Complete Different
These additional capabilities are what set the Complete plan apart, purpose-built for businesses that are scaling and need IT to keep pace.
1-Hour Response Time
Your support requests are prioritized with a guaranteed 1-hour response window. Critical issues are escalated immediately, ensuring minimal downtime for your growing team.
3 On-Site Visits Per Quarter
Scheduled on-site technician visits for hardware issues, network troubleshooting, office moves, and hands-on work that can't be resolved remotely. Your quarterly allocation ensures regular face time with your IT team.
Priority Support Status
Your tickets are placed in a priority queue ahead of standard requests. During high-volume periods, your team's issues are addressed first, reducing wait times and keeping your operations on track.
Advanced Security Suite
Enhanced protection including SIEM integration, advanced threat detection, email security filtering, and regular vulnerability assessments. Your business gets the multi-layered defense that today's threat landscape demands.
Who Is This Plan For?
The Complete plan is built for growing businesses in the Kelowna and Okanagan region with 15 to 35 users who have outgrown basic remote-only IT support. Your team needs faster response times, periodic on-site presence, and stronger security to match your expanding operations.
If you are adding employees, opening new locations, or handling sensitive client data, Complete delivers the level of service and protection that keeps your business competitive and compliant.
Ideal For
- Mid-size professional firms scaling their operations
- Businesses with compliance requirements (PIPEDA, industry regulations)
- Companies with multiple office locations or hybrid workforces
- Organizations handling sensitive financial or client data
- Teams that need periodic hands-on technical support
Compare All Plans
Find the right level of support for your business.
| Feature | Essential | Complete | Concierge |
|---|---|---|---|
| Price | $55/device/mo | $65/device/mo | $75/device/mo |
| Best For | 5-15 users | 15-35 users | 35+ users |
| Help Desk | 24/7 (2hr response) | 24/7 (1hr response) | 24/7 (30min response) |
| AI Monitoring | Included | Included | Included |
| Remote Support | Included | Included | Included |
| Proactive Maintenance | Included | Included | Included |
| System Health Reports | Monthly | Monthly | Monthly |
| On-Site Visits | -- | 3/quarter | Unlimited |
| Priority Support Queue | -- | Included | Included |
| Advanced Security Suite | -- | Included | Included |
| Dedicated vCIO | -- | -- | Included |
| Strategic IT Planning | -- | -- | Included |
*Excludes Microsoft 365/Google licenses, servers, and backup storage costs.
Upgrade to Complete IT Support
Give your growing team the support it deserves. Contact us for a free assessment and find out how the Complete plan can transform your IT operations.
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