Concierge Plan
$75 / device / month
White-glove IT management for established BC firms with 35 or more users. Everything in Complete, plus dedicated vCIO leadership, unlimited on-site support, and strategic IT planning.
Everything in Complete
Concierge includes every feature from the Complete plan, enhanced to meet the demands of larger, more complex organizations.
24/7 Help Desk Support
Around-the-clock expert support with the fastest response time in our lineup: a guaranteed 30-minute priority response window for all requests.
AI-Powered Monitoring
Continuous, intelligent monitoring across your entire infrastructure. Automated anomaly detection, predictive analytics, and real-time alerting keep your systems at peak performance.
Remote Desktop Support
Instant remote troubleshooting and resolution. Our senior technicians connect directly to resolve issues in real time, no matter where your team works.
Proactive Maintenance
Comprehensive patching, updates, firmware upgrades, and performance tuning on a regular schedule. Your systems are always current and optimized.
Monthly System Health Reports
Executive-level reporting covering system health, security posture, compliance status, capacity planning, and strategic recommendations.
Advanced Security Suite
Full-spectrum security including SIEM integration, advanced threat detection, email filtering, vulnerability assessments, and compliance-ready controls.
Priority Support Status
Your organization receives top-tier priority in our support queue. Critical issues are escalated immediately to senior engineers for the fastest possible resolution.
On-Site Visits (Unlimited)
Unlike the Complete plan's 3 quarterly visits, Concierge includes unlimited on-site technician support. Whether you need hands-on help weekly or daily, we are there.
The Concierge Difference
These premium capabilities transform IT from a support function into a strategic asset for your business.
30-Minute Priority Response
Every support request receives a guaranteed 30-minute response. For critical issues, our team begins working immediately. This is the fastest SLA we offer, ensuring your business never waits when it matters most.
Dedicated vCIO Services
A dedicated virtual Chief Information Officer is assigned to your account. Your vCIO learns your business inside and out, providing executive-level technology leadership without the cost of a full-time hire. They attend your leadership meetings, advise on technology investments, and ensure IT aligns with your business goals.
Unlimited On-Site Support
No limits on technician visits. Whether you need regular weekly presence, support for office expansions, or emergency on-site response, our team is available whenever and wherever you need hands-on assistance across your BC locations.
Strategic IT Planning & Roadmap
Your vCIO develops a comprehensive 12-to-36-month technology roadmap tailored to your business. This includes budget forecasting, hardware lifecycle planning, vendor evaluations, and strategic initiatives to keep your firm ahead of the curve.
Who Is This Plan For?
The Concierge plan is designed for established BC firms with 35 or more users who view technology as a strategic differentiator. Your organization has complex IT needs, compliance requirements, and growth ambitions that demand more than reactive support.
With a dedicated vCIO, unlimited on-site presence, and a strategic technology roadmap, Concierge gives your leadership team the confidence that IT is not just managed but is actively driving your business forward.
Ideal For
- Established firms with 35+ employees and complex IT environments
- Organizations in regulated industries (finance, healthcare, legal)
- Multi-location businesses requiring regular on-site support
- Companies planning major technology initiatives or migrations
- Leadership teams that want a strategic IT partner, not just a vendor
Compare All Plans
Find the right level of support for your business.
| Feature | Essential | Complete | Concierge |
|---|---|---|---|
| Price | $55/device/mo | $65/device/mo | $75/device/mo |
| Best For | 5-15 users | 15-35 users | 35+ users |
| Help Desk | 24/7 (2hr response) | 24/7 (1hr response) | 24/7 (30min response) |
| AI Monitoring | Included | Included | Included |
| Remote Support | Included | Included | Included |
| Proactive Maintenance | Included | Included | Included |
| System Health Reports | Monthly | Monthly | Monthly |
| On-Site Visits | -- | 3/quarter | Unlimited |
| Priority Support Queue | -- | Included | Included |
| Advanced Security Suite | -- | Included | Included |
| Dedicated vCIO | -- | -- | Included |
| Strategic IT Planning | -- | -- | Included |
*Excludes Microsoft 365/Google licenses, servers, and backup storage costs.
Experience White-Glove IT Management
Your business deserves a technology partner that thinks strategically. Contact us for a free executive consultation and discover how the Concierge plan can elevate your operations.
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