Complete Plan
Everything in Essential, plus on-site support, 24/7 help desk, phishing simulations, automated recovery, and IT project management — built for growing businesses that can't afford downtime.
Included from Essential
Foundation Services
All 10 core services from the Essential plan are included as your foundation.
Managed IT Support
Remote Support
Fast, secure remote access to resolve issues without disrupting your workflow — most problems fixed within minutes.
Proactive Maintenance
Scheduled OS patches, application updates, disk cleanups, and performance tuning before small issues become big problems.
AI-Powered Monitoring
Continuous intelligent monitoring using machine learning to detect anomalies and predict failures before they cause downtime.
Cybersecurity
Endpoint Security & Antivirus
Enterprise-grade endpoint protection with real-time threat detection, automatic quarantine, and centralized management.
Firewall Management
Configuration, monitoring, and maintenance of your firewall including rule management, firmware updates, and traffic analysis.
Vulnerability Assessments
Regular scanning to identify security weaknesses with detailed reports and prioritized remediation steps.
Cloud & Backup
Microsoft 365 Integration
User provisioning, license management, security configurations, and ongoing optimization of your Microsoft 365 environment.
Secure Cloud Backup
Critical business data backed up securely to the cloud with encryption at rest and in transit.
Strategic Asset Management
Asset Tracking & Warranty Handling
Complete visibility into every technology asset — hardware, software, warranty expirations, and refresh cycle planning.
Vendor & Hardware Management
Single point of contact for all your technology vendors — ISPs, software providers, and hardware manufacturers.
Additional Services
5 powerful additions that take your IT from managed to fully optimized.
Managed IT Support
Onsite Support (3 Visits/Month)
Some issues require hands-on attention. With 3 scheduled on-site visits per month, our field technicians handle hardware, networking, and infrastructure work at your location. From equipment installs to network troubleshooting, we're there when remote support isn't enough.
24/7 Help Desk Support
Around-the-clock access to our help desk staffed by experienced technicians. Phone, email, and portal-based support with priority ticket routing ensures your team is never left waiting — day or night, weekends and holidays included.
Cybersecurity
Automated Phishing Simulations
Test and train your employees with realistic phishing campaigns delivered automatically. Track who clicks, who reports, and who needs additional training. Build a human firewall that gets stronger over time with detailed analytics and targeted follow-up training modules.
Cloud & Backup
Automated Backups & Rapid Recovery
Go beyond basic cloud backup with fully automated backup schedules and rapid recovery capabilities. In the event of data loss, ransomware, or hardware failure, we restore your systems and data fast — minimizing downtime and keeping your business operational.
Strategic Asset Management
IT Project Management (Major Initiatives)
Dedicated project management for major IT initiatives — office moves, infrastructure upgrades, cloud migrations, and technology rollouts. We plan, coordinate, and execute so your projects are delivered on time and on budget with minimal disruption to your operations.
Who It's For
Growing businesses with 15–35 users
Companies that need on-site support alongside remote help
Organizations with compliance or security awareness requirements
Businesses scaling rapidly that need faster, around-the-clock response
Teams that have outgrown basic managed IT and need the full package
Need the Full White-Glove Experience?
The Concierge plan adds unlimited on-site visits, 24/7 SOC monitoring, cloud migration, dedicated vCIO, and compliance management.
View Concierge Plan →Ready to Get Started?
Get a custom quote for the Complete plan tailored to your business needs.
*Onsite support: 3 visits per month included.
*After-hours support billed at $195/hour.
*Pricing is monthly. Fees exclude servers, backup devices, network equipment, third-party subscriptions, and project-based work.
*IT hardware is not included. We facilitate procurement through approved vendor partners.