Strengthen Your IT Team with
Co-Managed & Outsourced IT
Whether you want to augment your internal IT department or fully outsource your IT operations, we deliver senior-level expertise, 24/7 monitoring, and on-demand resources—tailored to your needs.
Your Team, Amplified
Many businesses in the Kelowna and Okanagan region have talented internal IT staff but lack the bandwidth or niche expertise to handle everything. Workplace Digital Solutions bridges that gap with co-managed IT services that seamlessly integrate with your existing team, tools, and workflows. For organizations without internal IT, we provide a complete outsourced IT department at a fraction of the cost of building one in-house.
Internal IT Teams Supported
Average Escalation Response
Cost Reduction vs. Internal IT
Monitoring & Coverage
Co-Managed IT Capabilities
Flexible services designed to complement your internal team and close operational gaps.
Shared Responsibility Model
We work alongside your internal IT team, filling gaps and providing backup so no task falls through the cracks.
- Defined role boundaries
- Collaborative ticketing
- Shared documentation
- Escalation workflows
Scalable Support Tiers
Choose the level of involvement that fits your needs—from after-hours coverage to full daytime augmentation.
- Flexible hour packages
- On-demand escalation
- Seasonal scaling
- Per-project engagement
Specialized Expertise
Access deep knowledge in cybersecurity, cloud architecture, and compliance without hiring full-time specialists.
- Cybersecurity analysts
- Cloud architects
- Compliance advisors
- Network engineers
Strategic IT Planning
Our vCIO services help your team align technology investments with long-term business objectives.
- Technology roadmaps
- Budget forecasting
- Vendor evaluation
- Risk assessments
24/7 Monitoring & Alerting
We monitor your infrastructure around the clock so your internal team can focus on strategic projects during business hours.
- Real-time dashboards
- Automated alerting
- After-hours response
- Monthly reporting
Knowledge Transfer
We document everything and train your staff, ensuring your internal team grows stronger over time.
- Runbook creation
- Staff training sessions
- Best-practice guides
- Quarterly reviews
Full Outsourced IT Services
No internal IT team? No problem. We provide every function of a world-class IT department, delivered as a managed service.
Complete IT Department Replacement
We become your full IT department—handling everything from daily support to long-term strategy without you hiring a single technician.
- Help desk & end-user support
- Infrastructure management
- Security operations
- Strategic IT leadership
24/7 Help Desk
Your employees get fast, friendly support around the clock via phone, email, or chat—no matter the issue or time of day.
- Multi-channel support
- 24/7/365 availability
- Tiered escalation
- Knowledge base access
Infrastructure Management
Servers, networks, firewalls, and cloud platforms are monitored, maintained, and optimized by our senior engineering team.
- Server administration
- Network monitoring
- Firewall management
- Cloud infrastructure
Vendor Management
We handle all your technology vendors—ISPs, software providers, hardware suppliers—so you have a single point of accountability.
- Contract negotiation
- Vendor coordination
- License management
- Renewal tracking
Cybersecurity Operations
Enterprise-grade security managed by dedicated analysts who protect your business from evolving threats around the clock.
- Threat detection & response
- Endpoint protection
- Email security
- Security awareness training
Virtual CIO Services
A senior technology executive dedicated to your account who aligns IT strategy with your business goals and growth plans.
- Technology roadmaps
- Budget optimization
- Risk management
- Executive reporting
Backup & Disaster Recovery
Automated backups, tested recovery procedures, and documented continuity plans ensure your data and operations are always protected.
- Automated daily backups
- Quarterly recovery testing
- Business continuity planning
- Geo-redundant storage
Compliance & Documentation
We maintain complete documentation of your IT environment and help you meet industry-specific compliance requirements.
- IT policy development
- Compliance auditing
- Network documentation
- Change management logs
How We Integrate with Your Business
Assessment
We evaluate your current IT capabilities, identify gaps, and understand your internal workflows, tools, and business objectives.
Role Definition
Together we define clear responsibilities, escalation paths, and communication channels—whether co-managed or fully outsourced.
Seamless Onboarding
Our engineers integrate into your ticketing system, documentation platform, and monitoring tools within days.
Continuous Optimization
Monthly reviews ensure the partnership evolves with your business needs and technology landscape.
Why Partner with Us
Whether co-managed or fully outsourced, you get the best of both worlds—enterprise-grade support with a partner who understands your business.
Eliminate Skill Gaps
Instantly access expertise in areas your internal team hasn't had time to develop, from advanced security to cloud migration.
Reduce Burnout
Give your IT staff breathing room by offloading routine monitoring, patching, and after-hours support to our team.
Predictable Costs
Fixed monthly pricing lets you budget confidently while gaining access to an entire bench of senior engineers.
Faster Resolution Times
Two teams working together means issues are identified and resolved before they impact productivity.
Maintain Control
Your team stays in the driver's seat. We integrate into your processes, tools, and culture—not the other way around.
Business Continuity
Coverage gaps from vacations, sick days, or turnover disappear when a dedicated partner has your back.
Related Services
Managed IT
Comprehensive IT management for businesses that want full-service technology support and proactive maintenance.
Fully Managed IT Subscription
All-inclusive IT management with predictable per-user pricing and everything bundled into one monthly fee.
IT Project Management
Expert project managers to lead migrations, deployments, and infrastructure upgrades on time and on budget.
Ready to Empower Your IT Operations?
Let's discuss how co-managed or outsourced IT can eliminate skill gaps, reduce costs, and help your business deliver more with less stress.
Schedule Free Assessment