Managed IT Plan
Essential Plan
$55 / device / month
Reliable, proactive IT support built for small teams of 5 to 15 users. Everything you need to keep your business running smoothly without the overhead of an in-house IT department.
What's Included
The Essential plan delivers a complete foundation of managed IT services, giving your small team the same caliber of support that larger organizations rely on.
24/7 Help Desk Support
Our help desk is staffed around the clock, ensuring your team always has access to expert IT assistance. With a guaranteed 2-hour response time, issues are acknowledged and addressed quickly so your business keeps moving.
AI-Powered Monitoring
Our intelligent monitoring platform watches your systems 24/7, detecting anomalies and performance issues before they become problems. Automated alerts and diagnostics reduce downtime and keep your infrastructure healthy.
Remote Desktop Support
When your team encounters a technical issue, our technicians connect remotely to troubleshoot and resolve problems in real time. Most issues are resolved within a single session, minimizing disruption to your workflow.
Proactive Maintenance
Scheduled patching, updates, and system optimization are performed regularly to prevent issues before they arise. We keep your software current and your hardware running at peak performance.
Monthly System Health Reports
Receive clear, actionable reports each month detailing your IT environment's health, ticket trends, and recommendations. Stay informed about the state of your technology without needing to ask.
Endpoint Security Essentials
Every managed device is protected with enterprise-grade antivirus, anti-malware, and firewall management. We ensure your endpoints are secured against common threats and vulnerabilities.
Who Is This Plan For?
The Essential plan is designed for small businesses in the Kelowna and Okanagan region and professional teams with 5 to 15 users who need dependable IT support without the complexity or cost of enterprise-grade solutions.
If your team relies on technology daily but doesn't have the volume or complexity to justify on-site visits or a dedicated IT strategist, Essential gives you everything you need to stay productive, secure, and supported.
Ideal For
- Small professional offices (accounting, legal, consulting)
- Startups and early-stage companies
- Remote or hybrid teams needing centralized IT support
- Businesses transitioning from break/fix to managed services
- Organizations with straightforward IT environments
Need More?
The Essential plan covers the fundamentals. For growing teams that need faster response times, on-site support, and advanced security, consider upgrading.
Features available in higher-tier plans:
Compare All Plans
Find the right level of support for your business.
| Feature | Essential | Complete | Concierge |
|---|---|---|---|
| Price | $55/device/mo | $65/device/mo | $75/device/mo |
| Best For | 5-15 users | 15-35 users | 35+ users |
| Help Desk | 24/7 (2hr response) | 24/7 (1hr response) | 24/7 (30min response) |
| AI Monitoring | Included | Included | Included |
| Remote Support | Included | Included | Included |
| Proactive Maintenance | Included | Included | Included |
| System Health Reports | Monthly | Monthly | Monthly |
| On-Site Visits | -- | 3/quarter | Unlimited |
| Priority Support Queue | -- | Included | Included |
| Advanced Security Suite | -- | Included | Included |
| Dedicated vCIO | -- | -- | Included |
| Strategic IT Planning | -- | -- | Included |
*Excludes Microsoft 365/Google licenses, servers, and backup storage costs.
Get Started with the Essential Plan
Take the first step toward reliable, proactive IT support for your small team. Contact us for a free assessment and custom quote.
Get Started